Shipping Policy

Standard Delivery

Delivery is Monday – Friday (excluding public holidays). 

Orders placed on Saturday & Sunday will be shipped on the next available working day.

Any orders placed after 5pm will be counted on the following business day. Please allow 3-6 business days for all orders to be processed, fulfilled, and sent from our facility to the post office. 

 

Order Processing

Once the order is fulfilled, a tracking number will be sent to the e-mail address the order was placed under. 

 

*For International Orders, please allow up to 30 days for delivery. If you still have not received your order after 30 days please contact us for further investigation.


Return Policy

Unfortunately, we currently do not accept any returns or exchanges. Our shipping department double checks every product and carefully pack every order to make sure you receive your order in its best condition. We are not responsible for orders damaged by shipping carriers.

We are not responsible for any lost or stolen packages. Please file a claim with the carrier responsible for delivering your package


Ring Size Guide

To effectively measure your ring size: 

  1. Cut a strip of paper long enough to fit around your finger 
  2. Wrap the paper around your finger, not too tight, aim for a comfortable snug fit
  3. Mark where the two ends meet
  4. Measure the length of the paper from the tip to the mark you had created in the previous step

Please note: ensure that you are measuring the size on the finger you intend to wear the ring on, as sizes can vary when worn on different fingers.

Approximate Ring Sizes: 

US SIZE 6 – SMALL

Diameter: 16.5 mm 

Circumference: 52 mm

US SIZE 7 – MEDIUM 

Diameter: 17.3 mm

Circumference: 55 mm

US SIZE 8 – LARGE 

Diameter: 18.1 mm

Circumference: 57 mm


Jewelry Care

Please handle with care.

We hope you will love these accessories as much as we do! Like all delicate things, care must be given to ensure longer wear. Your jewelry should be the last thing you put on and the first thing you off when getting dressed. Please read over our care guide before use. 

Here are important tips to remember:

  • Keep jewelry away from water, lotion, perfume, and all other chemicals 
  • When jewelry is not worn, please keep in a jewelry box or pouch 
  • Do not use soap and water, or jewelry cleaner 
  • Always keep dry and away from humidity 

What to avoid

Your jewelry should be the last thing you put on and the first thing you take off when getting dressed.

Plated jewelry can be damaged from the effects of chemicals present in perfume, hairspray, make-up, nail polish remover, body oils, sun tan lotion and deodorant.

Do not swim or shower while wearing gold-plated or silver jewelry, and remove rings when washing your hands. Chlorine, salt water and fresh water can damage precious metals and gemstones by dulling or eroding them. Gold and silver are particularly susceptible to damage from chlorine, which can permanently damage or discolour them. Soapy water when bathing and showering can also leave a thin film, which makes the metal seem dull.


Pre-Order

We offer a pre-order option on select items that are on high demand. When purchasing a pre-order item, please allow approximately 3 weeks for only processing the item, the shipping duration is additional. Some orders can be dispatched before the 3 weeks mark or after. If multiple pre-order items are purchased, we can only dispatch your order once we have all the items on hand, therefore, your order could be delayed for this reason. If there is no status provided in a reasonable amount of time, please contact us at reddsjewels@gmail.com with your order number stated clearly, we will look into the status and update you. Please allow 24-48 hours to receive a response from us via e-mail. Due to any reason, if we are unable to fulfill your pre-order, we hold right to cancel and issue a refund.

 

Tag us in your photos wearing our accessories on Instagram @reddsjewels for a chance to be featured on our Website!

Contact Us

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